Our Team

Meet the team

All of team Urban Sanctuary are trained to the highest standards and deliver every treatment with professionalism and care. They are all passionate about the beauty industry and play an important role in maintaining the salons high standards. They bring a wealth of experience with them and all add something very special to our team.

  • Gemma

    Gemma

    Salon Owner and Head Beauty Therapist

    When did you join the Urban Sanctuary?
    This is the easiest one to answer as the owner, day one 5th December 2011.

    What your favourite treatment to perform and why?
    This is harder than I thought!! I genuinely love the variety this industry has to offer but my biggest passion is skincare. I love it!! So facials would be a favourite and I will always love my waxing. Waxing seemed to be what I became known for.

    If we found you in the treatment room, what treatment would you be having?
    Definitely a facial or reflexology. I love the results from facials but also I find them really relaxing. I’m normally asleep in minutes.

    Best beauty or wellness tip?
    Definitely wear your SPF every day of the year without fail and double cleanse!! Double cleansing in the evening is so important.

    If you’re not at work where would we find you?
    Definitely spending time with my family and friends. I love living by the sea and enjoying
    walks with my dog, even better if the walk ends at a pub for a roast and G&T with friends.

  • Helen

    Helen

    Front of House Manager

    When did you join the Urban Sanctuary?
    I started in August 2015.

    If we found you in the treatment room, what treatment would you be having?
    My favourite treatment would either be a massage as it’s the ultimate relaxation treatment or the Crystal Clear Microdermabrasion as the results are amazing!

    What are your must have products?
    – Decleor green mandarin night balm
    – Urban sanctuary invigorate scrub, it leaves your skin feeling amazing and is great for removing old tan!
    – Sienna-x express tan mousse

    If you’re not at work where would we find you?
    When I’m not at work you would find me socialising with friends and family or on a nice weekend away.

  • Livvy

    Livvy

    Senior Beauty Therapist and Salon Manageress

    When did you join the Urban Sanctuary?
    I joined in May 2012, when it was just two of us and only a couple of treatment rooms!!

    What’s your favourite treatment to perform and why?
    A COMCIT Elite facial, the results are just fantastic. As a therapist I love doing treatments with instant results and for me the COMCIT does this every time!

    If we found you in the treatment room, what treatment would you be having?
    A Dermaquest resurfacer facial as they have made a huge difference to my skin. I also use lots of the products in my homecare to continue the results.

    Your best beauty/wellness tip?
    My tip would be to sleep in Decleor’s oil mask with Neroil Bigarade serum underneath once a week, you will wake up with extremely hydrated glowing and plump skin.

    If you’re not at work where would we find you?
    If I’m not working on my house project you will find me brunching with friends or having drinks parties at our house. I also love taking Bruno my pug for nice walks with my husband.

  • Jaki

    Jaki

    Holistic Therapist

    When did you join the Urban Sanctuary?
    July 2014 I joined our amazing team.

    What’s your favourite treatment to perform and why?
    My favourite treatment to give is Combined Reflexology and Indian head massage, it facilitates balance perfectly, with a wide range of benefits such as promoting regulation of the hormonal, nervous, respiratory and digestive systems and even pain management. You can drift off and find your inner calm, leaving our salon feeling revitalised and ready to continue ‘living your best life’.

    If we found you in the treatment room, what treatment would you be having?
    Obviously I’m a huge fan of holistic treatments but if you found me in a treatment room – a staple treatment I really love to have is the ‘Lash Lift’. It’s a time saver having a curl that lasts 2-3 months, the tint gives definition that looks as though you have mascara on which is great as I don’t have to worry about it running due to hay fever or getting in my contact lenses!

    Your best beauty/wellness tip?
    In the morning I apply a thin layer Decléor Phytopeel on the back of my hands and leave it on whilst I brush my teeth. After I gently brush the Phytopeel off with my fingers over the sink. Rinse hands and gently pat dry with a towel. Lastly apply a coat of Hand cream. Massaging in particular over the around the gaps between fingers, wringing over the wrists and into your cuticles. Keep the moisturiser on your sink to reapply a protective coat when you wash your hands through the day or place in your hand bag to do the same if you are on the go.

    If you’re not at work where would we find you?
    Two words ‘Beach and Crochet’. I live by the coast, so if we are not doing our home renovation you will usually find me walking over to Lancing Beach to sit outside the Perch café. Crisp Elderflower pressé, an audio book through my head phones and a crochet project in hand whilst watching the waves. Perfect.

  • Vicky

    Vicky

    Beauty Therapist

    When did you join the Urban Sanctuary?
    I joined in August 2014.

    What’s your favourite treatment to perform and why?
    I enjoy all the treatments! Relaxing treatments because I like to see clients relax and switch their minds off and enjoy a pamper. I also like doing the treatments where I can see results instantly and see the client feels good after their treatment, like eyelash extensions or a lash lift.

    If we found you in the treatment room, what treatment would you be having?
    What wouldn’t I be having?! If it was to relax, it would be an Indian head massage or a Decleor facial. And if it was purely for vanity, it would be a spray tan.

    Your best beauty/wellness tip?
    Schedule in a relaxing treatment when you have the time to continue relaxing at home. You benefit so much more compared to leaving the salon, picking up the kids, then doing the food shopping and cooking the dinner. Also, when you are applying your skincare products, take the time to inhale the scent for a couple of seconds before applying. It helps in the morning especially, when we don’t have much time and are flying out the door, those couple of seconds doesn’t take long at all can really help relax your mind and focus for the day.

    If you’re not at work where would we find you?
    Honest answer, binging a box set.

  • Georgia

    Georgia

    Beauty Therapist and Microblading Technician

    When did you join the Urban Sanctuary?
    I joined the salon in 2014.

    What’s your favourite treatment to perform and why?
    Brows, brows and more brows. I love anything eyebrow related, it’s always fun to see a good transformation.

    If we found you in a treatment room, what treatment would you be having?
    Probably in the tanning room as a tan always makes me feel better!

    Your best beauty/ wellness tip?
    I use the sienna-x gradual rose face mist to top up my face tan, it smells amazing and keeps your skin looking healthy and glowing.

    If you’re not at work where would we find you?
    I’ll probably be going out for dinner or drinks with friends or family.

  • Tilly

    Tilly

    Beauty Therapist

    When did you join the Urban Sanctuary?
    2014, time flies when you’re having fun.

    What’s your favourite treatment to perform and why?
    Lash extensions or a lash lift! I love the way it instantly opens up the eyes! You get this I just woke up like this effect, and it suits both natural or make up wearers. I also find it very therapeutic.

    If we found you in the treatment room, what treatment would you be having?
    Probably some form of waxing! I’m not blessed in the hair department so waxing really helps keep my hair under control. I even love having a nostril wax.

    Your best beauty/wellness tip?
    Cleanse, cleanse, cleanse! It’s hard sometimes when you’re faced with a million products. Keeping my skin as clean as possible has always been what I find works best and is nice and easy to keep up with. Remember AM & PM!! I also cleanse after every time I work out or if I feel like my face is getting oily or sweaty during the day.

    If you’re not at work where would we find you?
    Travelling more of Asia or catching up with friends.

  • Angela

    Angela

    Beauty Therapist

    When did you join the Urban Sanctuary?
    I joined team Urban Sanctuary in July 2016. Prior to that I was working in a local spa.

    What’s your favourite treatment to perform and why?
    I get asked this loads and I honestly can’t single out one. I love all the ‘beauty’ bits eyebrows, lash lifts, tints etc I love to see the difference straight away and especially when they’re new to the treatment it’s the best thing! Equally on the other hand I love to do facials for some of the same reasons… it’s more of a personalised treatment and no one’s skin is the same. It’s nice to give out advice, tailor the facial and build up a relationship. Making people feel chilled and good about themselves is one of the best parts.

    If we found you in the treatment room, what treatment would you be having?
    I would be found having a massage or facial for sure! They’re the ultimate way to pamper and to relax yourself.

    Your best beauty/wellness tip?
    Always make sure you have a bit of time for yourself at least once a week. Take time to have a nice bath with a bath bomb, face mask and recharge. Another tip you don’t need to over complicate your skin care routine keep it easy and find what works for you. Start with the basics and then add in those additional extras. I’m using the mandarin night balm at the moment, it’s a serum and moisturiser in 1 which makes my night time routine super easy.

    If you’re not at work where would we find you?
    When I’m not working my boys usually keep me busy. I love planning holidays and adventures and socialising with my friends having dinner and drinks.

  • Danielle

    Danielle

    Beauty Therapist

    When did you join the Urban Sanctuary?
    I joined the team in March 2017, since then I became fully qualified under Gemma’s wings.

    What’s your favourite treatment to perform and why?
    My favourite treatment to perform would have to be a 90 minute Decleor facial. It’s the nicest feeling to be able to make someone feel like they’re floating out of the salon with glowing skin.

    If we found you in the treatment room, what treatment would you be having?
    If you were to find me in a treatment room, I would definitely be having an extended back, neck and shoulder massage. A massage is just what I need to help me switch off and relax.

    Your best beauty/wellness tip?
    My best beauty tip would definitely be the importance of cleansing the face. We don’t realise how much dirt our skin collects from just day to day activities, double cleansing properly at the end of the day can make a massive difference to how your skin will feel and look!

    If you’re not at work where would we find you?
    If I’m not working, you will most definitely find me relaxing in front of the telly or at the gym. I would love to say cleaning but Netflix draws me in every weekend!

  • Shannon

    Shannon

    Beauty Therapist

    When did you join the Urban Sanctuary?
    I joined in September 2017.

    What your favourite treatment to perform and why?
    Waxing, I find it really satisfying and love the immediate results it gives clients. Plus I love a good old chat with my clients.

    If we found you in the treatment room, what treatment would you be having?
    Definitely a Decleor facial. You get the best of both worlds, pure relaxation which is essential for your wellbeing but you also leave with fresh glowing skin.

    Your best beauty/wellness tip?
    To wake up with hydrated skin use Decleor Neroli night balm. It smells amazing and feels amazing on your skin. An added bonus is you can apply it to ingrowing hairs to help draw them out. Works a treat.

    If you’re not at work where would we find you?
    Socialising with my friends and family.

  • Kirsty

    Kirsty

    Beauty Therapist

    When did you join the Urban Sanctuary?
    I joined the Urban Sanctuary in September 2016.

    What’s your favourite treatment to perform and why?
    I like doing waxing as I find it satisfying but love doing facials as I find it quite calming and love making people feel pampered and relaxed.

    If we found you in the treatment room, what treatment would you be having?
    If I was in the salon I would be having a massage and a tan as both make you feel so much better.

    Your best beauty/wellness tip?
    I love the Decleor 1 min mask, it’s great and convenient especially for me as don’t have much time with being a mum to two boys. I pop it on before bed brush my teeth and it’s done!

    If you’re not at work where would we find you?
    You would find me at home trying to be the best Mummy I can be (without tearing my hair out).

  • Buntie

    Buntie

    Beauty Therapist

    When did you join the Urban Sanctuary?
    I joined in November 2015.

    What’s your favourite treatment to perform and why?
    Waxing and mechanical facials. I love the COMCIT machine!! How could I choose, Microneedling, microdermabrasion, light treatments, skin peels I love them all. I enjoy doing treatments that I get instant results from, as a therapist I find it very rewarding and love making clients happy with instant results.

    If we found you in the treatment room, what treatment would you be having?
    Waxing for me, as I hate being hairy and the feeling is like no other.

    Your best beauty/wellness tip?
    We all have busy lives but I think it is important to take that time out for ourselves and have some well-deserved pampering. It is good for the soul and makes us feel good about ourselves. Whether that’s coming in and having our nails done to a relaxing facial or massage.

    If you’re not at work where would we find you?
    When I’m not at work, I’m running around with the kids making memories and spending quality time with family.

  • Dani

    Dani

    Beauty Therapist

    When did you join the Urban Sanctuary?
    I became part of the Urban Sanctuary team in 2017, but have been working as a therapist for 15 years and coming to work still feels more like a hobby than a job.

    What’s your favourite treatment to perform and why?
    My absolute passion is skincare, there’s always new trends and I want to learn it all, I especially love doing the Decleor facials and all of the Dermaquest Resurfacers because of their incredible results. But also if my day was full of waxing I’d be happy.

    If we found you in the treatment room, what treatment would you be having?
    If I was found having a treatment it would definitely be lash extensions or laying under the Dermalux machine for a skin boost.

    Your best beauty/wellness tip?
    My beauty tips right would be use a night balm to hydrate and treat your skin and apply a layer on the lips to nourish and hydrate them overnight, my favourite at the moment is Decleor green mandarin. Another tip, wash make up brushes regularly to prevent bacteria causing breakouts.

    If you’re not at work where would we find you?
    If I am not at work I will be hanging out with my husband and 2 children, trying to see friend’s as much as possible in-between running and doing classes at the gym. I love music in every way.

  • Charlotte

    Charlotte

    Beauty Therapist

    When did you join the Urban Sanctuary?
    I joined in 2018 after I had my second child. I had been working as a therapist in Cuckfield for many prior to joining the salon.

    What’s your favourite treatment to perform and why?
    I enjoy pedicures, seeing the transformation from start to finish! And the results with gel last so long on the toes!

    If we found you in the treatment room, what treatment would you be having?
    If I was found having a treatment, it would either be a super relaxing massage or having my gels done, love when the girls do them.

    Your best beauty/wellness tip?
    Doing a facial exfoliation at least once a week is one of the best tips from me, especially a couple of days before electrolysis, helps the hair break through any dry skin laying over the hair follicle!

    If you’re not at work where would we find you?
    When I’m not at work I’m mostly with my children doing the school run and planning our next weekend’s adventure!

  • Lisa

    Lisa

    Nail Specialist

    When did you join the Urban Sanctuary?
    I joined just after the salon relocated in 2018.

    What your favourite treatment to perform and why?
    Well as a Nail Specialist I just love nails. I love learning different techniques to pick the best one for my clients and make sure they get great results.

    If we found you in the treatment room, what treatment would you be having?
    I enjoy having my nails done, it’s nice to be on the other side of the nail bar. I also love a spray tan but for relaxation I would pick a massage.

    Your best beauty/wellness tip?
    Don’t forget your hands!! They are often overlooked in your routine, always use a hand cream and when you apply your SPF to your face, apply the left over to the back of your hands.

    If you’re not at work where would we find you?
    Spending time with my family and grandchildren. I also love art and spend any free time painting my next animal portrait.

  • Emma

    Emma

    Massage Therapist

    When did you join the Urban Sanctuary?
    I Joined in May 2017.

    What’s your favourite treatment to perform and why?
    Combination – tailored to each person’s specific healing requirements.
    Massage & Deep Tissue Massage are so beneficial for everyone on all levels. I do really love introducing people to the more holistic approach integrating Reiki Healing, Structural Rebalancing to really being an individual into a state of wholeness & alignment using all techniques. Physical, Emotional, Mental & Spiritual bodies are brought into balance this way.
    Facilitating real change, real growth, movement into a more positives way of living through combining bodywork and energy work. It’s so satisfying when I can see the effect this style of working has top results.

    If we found you in the treatment room, what treatment would you be having?
    It would have to be Reflexology, as a Pisces the feet are my hotspot.

    Your best beauty/wellness tip?
    Stay hydrated, Practise Yoga and Breath work, take time for daily Meditation.

    If you’re not at work where would we find you?
    Definitely in a Yoga studio.

  • Rachel

    Rachel

    When did you join the Urban Sanctuary?
    I joined team Urban Sanctuary in May 2019. Prior to that I worked locally as a therapist for many years.

    What’s your favourite treatment to perform and why?
    I hand on heart love providing a variety of treatments and always struggle to pick just one favourite but if I really had to pick just one it would be facials.

    If we found you in the treatment room, what treatment would you be having?
    If I was found in the treatment room I’d be having a massage.

    Your best beauty/wellness tip?
    Wear SPF every single day even in winter months and drink water lots of water!

    If you’re not at work where would we find you?
    If I’m not at work I’m usually running after my two boys, running or catching up with friends.

  • May

    May

    Nail Specialist

    When did you join the Urban Sanctuary?
    I joined in 7th January 2020.

    What’s your favourite treatment to perform and why?
    Gel file and polish, particularly when it involves playing with foils and glitter! I love the look of a fun complete set that my client walks out thinking looks amazing. (Oil slick or clearly oil slick are my particular favourite foils!)

    If we found you in the treatment room, what treatment would you be having?
    If I were to be having a treatment it would be Eyelash extensions, who doesn’t love a beautiful set of full eyelashes, and the opportunity to lay back and relax?! Or a full body massage… utter bliss!

    Your best beauty/wellness tip?
    Best tip: Cuticle oil, cuticle oil, cuticle oil! I keep mine in my footstool, so it’s always on hand when I sit down and relax at the end of the day.

    If you’re not at work where would we find you?
    If I’m not at work, I can either be found running around on the school run, or at home with my little man.

  • Holly

    Holly

    Lash Technician

    When did you join the Urban Sanctuary?
    I joined as part of the reception team in 2018 but caught the beauty bug and have since joined the therapist team.

    What your favourite treatment to perform and why?
    I love all things lashes. A Lash Lift is great, it transforms the eyes and is really low maintenance. But I do love doing a full set of extensions, lashes make such a difference and really open up the eyes.

    If we found you in the treatment room, what treatment would you be having?
    I enjoy having facials. I find skincare really interesting and is hopefully something I will be learning in the future.

    Your best beauty/wellness tip?
    Wash your lashes!! Keeping your lash extensions clean with a special lash shampoo is so important and makes them last longer.

    If you’re not at work where would we find you?
    Socialising with my friends and family or at the stables riding my horse.

  • Dr Tim Hardwick

    Dr Tim Hardwick

    Botox and Facial Aesthetics doctor

    Dr Tim Hardwick is our in-house Botox and Facial Aesthetics doctor. He is a highly trained surgeon specialising in Trauma & Orthopaedics and facial aesthetics. He has been a qualified doctor since 2007, holding full registration with the General Medical Council (GMC) and is a Fellow of the Royal College of Surgeons of England (RCS). He has completed advanced training in Botox and dermal fillers under the guidance of Derma Medical based on Harley Street, London and will be using his extensive medical and surgical background to deliver safe and effective results.

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